Return & Refund Policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@itinnovationinc.co.uk. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The return of the products is also entirely dependent on the product’s warranty. We do not accept random product returns unless there is a quality issue that we are unable to resolve. If you return the items at random, we will not issue a refund.

If you have a quality problem to report, please email us at sales@itinnovationinc.co.uk and we will provide solutions. Moreover, if we believe the problem requires further investigation by the tech team, we will notify you and give you a new product. You can email us and we will supply you with our warehouse’s return shipping address based on your region.

Dislike the product and would like to return it:

According to our warranty policy, if it is not related to a product quality problem, the customer must request it within 30 days of product/parcel arrival, and the customer must pay the return shipping cost, as we are unable to request a return shipping label from a courier partner at the moment, we will need your help to check the return cost with the courier or postal service, and please inform us the tracking.

We will give a refund for the product cost only once we get the items in our warehouse.  You can send us an email at sales@itinnovationinc.co.uk and we will provide you the location to our warehouse where you can return the product. Please keep in mind that typical wear and tear on the switch PIN and switch housing base caused by keyboard operation is not considered a switch and stabilizer quality concern.

Cancellations of orders:

If you have notified us of order cancellations but the goods have already been dispatched, you will be responsible for reshipping the product to us at your own expense if you still do not want it. We are unable to cancel your order after it has left our production facility.

Items that are not able to return:

1. Opened or used items

It is not possible to return network switches that have been opened or utilized. The product is considered non-returnable once it has been used since it may have been subjected to installation, configuration, or other actions that preclude it from being resold as new.

 2. Packaging that is missing or damaged

Returns of network switches without their original packing or with damaged packaging are not accepted. Packaging is critical in safeguarding the goods throughout transportation and resale. As a result, we cannot accept returns that do not include the original packing or that are badly damaged.

3. Accessories that are non-returnable

Once activated or used, certain accessories or add-ons, such as software licenses, warranties, or support packages, may be non-returnable. Before making a purchase, please read the terms and restrictions connected with these items.

Restocking Cost

We understand that personal preferences can change. If you’re returning an item due to a change of heart or personal preference, a restocking fee of 15% will be deducted from your refund amount. This helps us continue to provide exceptional value to all our customers.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@itinnovationinc.co.uk.